CANCELLATION POLICIES – By Trip Type

• Hourly Services – (Wine Tours – Weddings etc)
  • Deposits/Balances non-refundable after received. (any amount given as deposit to include balance is considered) All balances due 3 weeks prior to date of service.
  • A contract that is canceled after Deposit is received and before Balance is paid, will get a Credit Voucher for the deposit amount that is good for 1 year.
  • A contract that is canceled after Balance is paid, client will get a Credit Voucher for that amount that is good for 1 year.
  • A contract that is canceled within a 24 hour period for any reason, Credit Voucher will NOT be issued. ALL MONIES LOST.
  • Overtime charges will automatically be charged to credit card on file for service Date.
• Upcoming Trips
  • Balances are collected when each trip reaches a 20 person minimum and is within 1 month of travel.
  • NO REFUNDS AFTER SEAT DEPOSITS OR PAYMENT IN FULL IS RECEIVED.
• Airport Service
  • Full payment collected when reservation is made.
  • If contract is canceled after payment is received, prior to day of service a Credit Voucher is issued for that amount good for 1 year.
  • If contract is canceled the day of service for ANY REASON No Refund/Credit Voucher Issued.
  • If service is canceled for ANY REASON and rescheduled for a different day, new charges for service will apply.
  • We will honor the cancellation without penalty/charges if service is rescheduled for same day depending on availability.
  • WE DO NOT CONTROL WEATHER, TRAFFIC OR AIRCRAFT/AIRLINE ISSUE DELAYS.
• HWS SHUTTLE
  • Charges collected at time of reservation
  • If a contract is canceled:
    • Before the 24 hour mark, a Credit Voucher for future use applies.
    • Within the 24 hour period and not rescheduled - NO REFUND
    • And can be placed on another shuttle no other charges apply.
    • And have to be changed to a non-shuttle day full rate will apply minus the $39.95 already applied.
• Finger Lakes Limousine reserves the right to subcontract or substitute vehicles for maintenance or safety issues with the guarantee that vehicle substituted will accommodate the amount of passengers in reservation.
• SMOKING IS NOT ALLOWED IN ANY FINGER LAKES LIMOUSINE VEHICLES.
• CONTRABAND: Finger Lakes Limousine will refuse to transport any person in Possession of Illegal Weapons or Controlled Substances.
• ALCOHOL: Guests of Legal Drinking Age Only may bring aboard and consume alcohol. With permission from Finger Lakes Limousine. If alcohol is found in possession of under aged passengers it will be confiscated and not returned. Any alcohol related problems with any passengers of ANY age, might result in termination of service with No Refund. Finger Lakes Limousine is not responsible for injuries to passengers whose injury is related to alcohol use before, during or after service is rendered.
• CLEANING CHARGE: Chauffeurs may impose an extra charge for Excessive or Vomit cleanup causes by passengers allowed use of the Limousine. Depending on the severity of the mess service may be terminated by chauffeur with no refund.
• DAMAGES: Contract holder is responsible for all the damages to any part of the vehicle made by any passenger allowed use of the Limousine. All charges will automatically be charged to the credit card on file for service date.
• SAFETY: For purpose of Safety to All Passenger, there will be no standing on Seats or Counter Tops, passengers should remain seated while vehicle is in Motion. No leaning or throwing objects outside the windows.
• GLASSWARE: Must remain within the vehicle, any glassware missing or Broken will automatically be charged to the credit card on file for service date.
• ROAD CONDITIONS/DELAYS: Chauffeur's are not responsible for any Delays due to weather, traffic or client itinerary requests. Chauffeur will Decide if road conditions are safe enough to travel for the purpose Of safety of passengers, vehicle and surrounding property.
• PERSONAL PROPERTY: Finger Lakes Limousine is not responsible for any Property left behind in the vehicle, please ensure you grab all belongings when exiting the vehicle at conclusion of service.
• PROM PERSONAL PROPERTY: All bags, large or small will be secured in Truck of vehicle and will not be returned until conclusion of service.
• EVENT PARKING: Contract holder is responsible for any parking lot/garage Charges where required.